First, read Chapter 6 in The Essential Workplace Conflict Handbook as well as Determine the Root Cause: 5 Whys. Additionally, be sure to refer to the ANALYZE Supplementary Document.
Next, in your initial post, address the following:
- How has your analysis of Define and Measure informed your ability to analyze?
- In what ways do you feel you need additional information to analyze appropriately?
- What is essential about clarity of expectations in an organization, and what happens if that clarity of expectations is not present?
- What are “Five Whys” that you would recommend asking your organization’s stakeholders (or to the stakeholders of the Garden Depot) to determine some solutions to the conflict?