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Course Description: Training and Development is “the process through which companies and other organizations help managers and employees improve performance and increase job satisfaction” (Arnold & McClure, 1996, p. ix). Communication is essential in understanding what organizational members need and to provide them with those resources. This course will include an overview of what training and development entails, how to complete a needs assessment, how to develop, deliver, and evaluate a training program, as well as what ethical components you should consider throughout the process.

You will have the opportunity to learn about and apply theories to solve problems in real world organizations. Additionally, you will become familiar with technological tools you can utilize as a consultant in multicultural environments.

Credits: 3

Prerequisites: minimum 2.00 GPA

Course Learning Outcomes

At the completion of this course, students will be able to:

  • Explain the training process,
  • Understand the influence the trainer has on a training session,
  • Create, administer, and analyze a needs assessment,
  • Develop a task analysis,
  • Create a training plan, and
  • Assess a training session’s success.


  • Wrench, J. S., Johnson, D., Citera, M. (2015). Training & development: The intersection of communication & talent development in the modern workplace. Dubuque, IA: Kendall Hunt
  • Access to an organization (business organization; non-profit), one with which you work OR one with which you make contact. You will create a training session that multiple people would attend. *See Module 0 for details.

Course Access

You can navigate directly to the course Canvas website via myASU or

(Links to an external site.)


To learn the basics, refer to the Student Guide:

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and the Canvas Glossary:

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Computer Requirements

This is a fully online course; therefore, it requires a computer with internet access and the following technologies:

Note: A smartphone, iPad, Chromebook, etc. will not be sufficient for completing your work in ASU Online courses. While you will be able to access course content with mobile devices, you must use a computer for all assignments, quizzes, and virtual labs.

Technical requirements

To be prepared for courses and test with ASU Online, prepare the following technical items.

Respondus Lockdown Browser

This course requires the use of LockDown Browser for online exams. Watch this video to get a basic understanding of LockDown Browser: (Links to an external site.)

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Download Instructions

Download and install LockDown Browser from this link: (Links to an external site.)

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Once Installed

  • Start LockDown Browser
  • Log into to Canvas
  • Navigate to the quiz

Note: You won’t be able to access a quiz that requires LockDown Browser with a standard web browser. If this is tried, an error message will indicate that the test requires the use of LockDown Browser. Simply start LockDown Browser and navigate back to the exam to continue.


When taking an online quiz, follow these guidelines:

  • Select a location where you won’t be interrupted
  • Before starting the test, know how much time is available for it, and also that you’ve allotted sufficient time to complete it
  • Turn off all mobile devices, phones, etc. and don’t have them within reach
  • Clear your area of all external materials – books, papers, other computers, or devices
  • Remain at your desk or workstation for the duration of the test
  • LockDown Browser will prevent you from accessing other websites or applications; you will be unable to exit the test until all questions are completed and submitted

Getting Help

Several resources are available if you encounter problems with LockDown Browser:

  • The Windows and Mac versions of LockDown Browser have a “Help Center” button located on the toolbar. Use the “System & Network Check” to troubleshoot issues. If an exam requires you to use a webcam, also run the “Webcam Check” from this area
  • Respondus has a Knowledge Base available from Select the “Knowledge Base” link and then select “Respondus LockDown Browser” as the product. If your problem is with a webcam, select “Respondus Monitor” as your product
  • If you’re still unable to resolve a technical issue with LockDown Browser, go to and select “Submit a Ticket”. Provide detailed information about your problem and what steps you took to resolve it


Obtain a case number in case you need to discuss this matter further with your instructor.

Student Success

To be successful:

  • Check the course daily,
  • Read announcements,
  • Read and respond to course email messages as needed,
  • Complete assignments by the due dates specified,
  • Communicate regularly with your instructor and peers,
  • Create a study and/or assignment schedule to stay on track, and
  • Access ASU Online Student Resources.Links to an external site.

General Assignment Information

All assignments are due by the time and date listed on the course calendar. Make sure assignments are submitted on the due date by 11:59 pm Arizona time.

It is important to understand that although this is an online class you should approach every assignment and on-line communication with your instructor and peers with professionalism. You may incur deductions on assignments when you do not communicate in a professional manner.

Communicating With the Instructor & Classmates

Assignment Descriptions (400 points available)

Module Discussion Boards (4 @ 15 points each; 60 points total)

  • There will be a total of 4 module discussion board assignments in which you will be given a specific task, either addressing a prompt question(s) or submitting part of an upcoming assignment. You are expected to displaying what you have learned from our course through application and/or justification of ideas, versus simply sharing your opinion. Carefully review the directions and rubric for each discussion board.
  • You will also be required to respond to two classmates’ posts, providing thoughtful comments and constructive advice. Your response to peers will not require citations unless you feel they are relevant. The criteria for each discussion board response is stated on the discussion board. Responses are designed for students to give classmates feedback and additional ideas backed by ideas learned from this course for upcoming assignments. Carefully review the directions and rubric for each discussion board.

Module Quizzes (6 worth 25 points each, totaling 150 points)

  • There will be six timed quizzes, one quiz for each of the first six modules. These quizzes will cover material from your assigned readings, PowerPoint lectures, and/or videos. You will have 35 minutes to complete each quiz. All quizzes will be posted for 3 days, opening 2 days prior to the due date. I will not reopen quizzes after the due date. Please plan accordingly.

Assignments 1-4 (190 points)

Descriptions and criteria for the individual assignments are on Canvas

  • A1: Description of Organization 20 pts.
  • A2: Needs Assessment Tool 30 pts.
  • A3: Task Analysis 40 pts.
  • A4: Final Training Plan 100 pts.

Submitting Assignments

All assignments, unless otherwise announced, MUST be submitted to the designated area of Canvas. Do not submit an assignment via email.

Assignment due dates follow Arizona Standard time. Click the following link to access the Time Converter

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to ensure you account for the difference in Time Zones. Note: Arizona does not observe daylight savings time.

Late or Missed Assignments

It is important that you keep up with all your assignments on a daily basis.

Discussion board and Module Quiz deadlines are absolute; late assignments will notbe accepted for any reason. Any assignments submitted one minute or later after the 11:59 p.m. Arizona Time (note: AZ does not observe daylight saving time) deadline will receive a grade of “0.” Quizzes will not be reopened. Therefore, you should prepare for the unexpected by recognizing deadlines as the latest possible moment that assignments will be accepted, and plan to submit assignments well in advance. Quizzes can be taken up to two days prior to the deadline. The instructor is not responsible for delays related to computer issues. You are expected to submit assignments at least 24 hours before the deadline.

Follow the appropriate University policies to request an accommodation for religious practices

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or to accommodate a missed assignment due to University-sanctioned activities

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Assignments 1-4 (A1-A4) can be turned in UP TO TWO DAYS after the due date but will incur a 10% penalty, per day (weekends included). Two days after the due date the assignment is closed and assignment submissions will be accepted.


If you are registered with the disability resource center please notify me. I am more than happy to do whatever is necessary to establish a productive learning environment for everyone.

Syllabus Disclaimer

The syllabus is a statement of intent and serves as an implicit agreement between the instructor and the student. Every effort will be made to avoid changing the course schedule (see the Home page for this calendar) but the possibility exists that unforeseen events will make syllabus changes necessary. Remember to check your ASU email and the course site often.

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