Case Analysis: consulting firm to assist companies with their Organizational Behavior problems using 3 step process

To: New Consulting Team Member

From: CEO

Welcome to our consulting firm to assist companies with their Organizational Behavior problems. To start, I would like you to read the case problem on page 41-42 of your text, United Airlines: How Do We Get There from Here?, and apply the 3 step problem solving approach that is discussed on page 42-43. Set out your answers with the following headings

Applying OB to Solve Problems

Problems frequently arise and may be viewed as a gap

between an actual and desired outcome.

Closing the Gap: A Three-Step Approach

Stop 1:

Define The Problem.

Stop 2:

Identify OB Concepts to Solve the Problem.

Stop 3:

Make Recommendations and Take Action

Step 1: Define the problem

Step 2: Identify the causes of the problem by using material from Chapter 1.

Step 3: Make recommendations for solving the problem.

APA FORMAT