To: New Consulting Team Member
Welcome to our consulting firm to assist companies with their Organizational Behavior problems. To start, I would like you to read the case problem on page 41-42 of your text, United Airlines: How Do We Get There from Here?, and apply the 3 step problem solving approach that is discussed on page 42-43. Set out your answers with the following headings
Applying OB to Solve Problems
Problems frequently arise and may be viewed as a gap
between an actual and desired outcome.
Closing the Gap: A Three-Step Approach
Define The Problem.
Identify OB Concepts to Solve the Problem.
Make Recommendations and Take Action
Step 1: Define the problem
Step 2: Identify the causes of the problem by using material from Chapter 1.
Step 3: Make recommendations for solving the problem.