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Fitbit call center case


Fitbit has been around since 2007. Complaints are on the rise as the customer service department is outsourced and only consists of a chat feature. Sales have started to decline as bad reviews increase.

One of the suggestions to boost sales and retain existing customers was to bring customer service back in house. This creates the need for a $2 million-dollar call center to house 60 call, chat, and email agents. You are the financial manager and therefore must review the capital structure strategy for this project, review all the financial risk associated with the project, and analyze the budget to decide if the organization will accept or reject the proposed project.

Instructions- apa format

In Microsoft Word, write a recommendation that addresses the following:

  • Discuss Fitbit’s organizational structure from production to current customer service.
  • Explore all the financial risk associated with this project
  • Analyze the provided financial statements for budgeting and savings methods
  • Recommend project be accepted or rejected with detailed reasoning

NOTE – Be sure the recommendation displays proper grammar, spelling, punctuation, and sentence structure.

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