The first three words of the video title are “Doctor-Patient Communications” however; the second part of the title is very important and relevant to most situations; it says “The Universal Upset Patient Protocol in Healthcare Communications” and provides valuable insight on how to deescalate the situation.
Watch this video and throughout this week apply a couple of the steps from the video. How did the scenario turn out? What did you learn from the situation?
Apply your thoughts and opinions.
Include the following aspects in the discussion.
- Describe how you would have handled the Irate Patient?
- Are you able to show empathy with patients who are angry or irate? Why or why not?
- Discuss 3 things the medical assistant could have done differently to handle the situation.
View your discussion rubric.
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