PART1:Business Process Analysis and Visualization
Reflect on a business process you use or manage within your own organization on a regular basis (for example, ordering a product online, a banking transaction, purchasing an airline ticket, training personnel, tracking inventory, etc.).
Provide a description of the business process and the functional areas of the organization that are impacted by this process. Using a workflow diagram, produce a visualization of that business process.
PART2:Business Process Re-Engineering
Using the business process you identified in Activity 2.2, determine how the process could be improved, and how information systems utilized within that business process would be impacted. Provide a brief explanation of where there could be improvements to enhance the competitive advantage of that organization. Then, create a revised workflow diagram of the improved process. Explain how the improved process will create a competitive advantage and begin to formulate a strategy for changing this business process. Provide a brief description of anything that will need to be taken into consideration if you were to implement this new business process.
Please note: This is the same type of workflow diagram as you created in Activity 2.2, but you will be revising it to show improvements in the process. These improvements may be due to the implementation of a new system, creating more efficiencies, enhancing customer experiences, or other competitive advantages that could be made with a new or upgraded existing information system.
PART3:Business Pressure Analysis
Using the same business process you re-engineered in Activity 2.3, identify potential business pressures that may impact the ability to implement the new process. In a few paragraphs, explain these pressures and what you might do to help mitigate the risks involved in these pressures.